Privacy Policy
Introdution
Mindmax Technologies Private Limited (“Mindmax”, “us”, “we”) helps organizations from across the world achieve their business goals through its learning content, digital marketing, and technology services. We design and build our solutions on core principles of innovation, end-user experience, and customer satisfaction, such that they work across traditional and newer mobile platforms, formats, and devices to deliver and manage highly compelling and engaging digital content.
This Privacy Policy describes how Mindmax collects, uses, and discloses information, and what choices you have with respect to your information. You hereby expressly consent to the processing of your personal information in accordance with this Privacy Policy. Your personal information may be stored, processed, or transmitted in India or any other part of the world, where laws regarding storing, processing, or transmitting of personal information may be less restrictive than the laws in your country. If you do not agree to the terms of this Privacy Policy, please do not use, or access the Services.
By mere use of or access to the Services, you expressly consent to Mindmax use and disclosure of your personal information in accordance with this Privacy Policy.
Services
It is Mindmax policy to respect your privacy regarding any information we may collect while you use or access our software applications and websites.
This Privacy Policy applies to your use and access of the software, applications, products and/or services offered by Mindmax (which includes Mindmax websites, stores, e-reader apps, digital contents, etc.), each as defined/described in Mindmax ‘Terms of Service’
All products, applications, websites are collectively called “Services”.
This Privacy Policy applies when you use and / or access our Services. For our customers and their end customers, a link to this privacy policy is also available in “the application”.
Acceptance
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules framed thereunder, as applicable and amended from time to time, pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Data Controller and Data Processor
We process two main types of personal data.
- 1. Customer Data – Personal data that forms part of the data that is provided by our customers and their end-users for processing.
- 2. Other Data – Personal data about our customers, Website visitors and other individuals that is collected and processed directly by us.
Our customers are the controller of ‘Customer Data’. Mindmax is the processor of ‘Customer Data’ and the controller of ‘Other Data’.
Domains and Websites for this Policy
For the purposes of this Policy, the term, “Websites”, shall refer collectively to www.mindmaxtech.com, as well as the other websites that the Mindmax Group operates and that link to this Policy.
Information We Collect
Customer Data that you provide
As customers, you provide data to us for processing as part of usage of our Mindmax applications
‘Customer Data’ may be processed by us as a result of customer’s use of the Services when our customers, or their end-users, input or upload information into the Service.
If you are a school, you should contact your publisher about their privacy practices. If you are a school student, you should contact your school or teacher to understand your school’s privacy practices.
Other Data that we collect
Mindmax also collects data when you use our Websites, Social Media, Blogs and applications:
Website Visitor Data
Data from Others
Google Analytics
We currently use Google Analytics to collect information anonymously and reports website trends without identifying individual visitors.
As our customer, you have an option to decide if following personal data can be captured by Google Analytics:
We use Google Analytics for analytics and measurement to understand how our services are used. For example, we analyse data about your visits to our sites to do things like optimise product design.
Cookies
We collect data through cookies.
Mindmax uses cookies to help Mindmax identify and track visitors, their usage of Mindmax website, and their website access preferences. We may also use navigational data like Uniform Resource Locators (URLs) on our products and services to gather and store information about your activities relating to our products and services. If cookies or Flash cookies are disabled, then certain areas of our products and services may not work properly.
Mindmax visitors can control cookies through your browser settings. For more details about how we use these technologies, please see our Cookie Policy.
How We Use Your Data
How we use your personal data will depend on which Services you use and how you use those Services.
Customer Data will be used by Mindmax in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and as required by applicable law. Mindmax is a processor of Customer Data and Customer is the controller.
Other Data is used by us to provide our services, send our newsletters, send promotional material and to communicate with you by responding to your requests, comments, and questions.
Lawful bases for processing
We have lawful bases to process your personal data. We also use your consent as bases for lawfully processing your personal data.
We process your personal data only when we have a lawful basis. Presently, we use the Performance of Contract (i.e., to deliver the services to our customers) and consent as the lawful basis for processing. For certain processing, we may also use legitimate interests as provided under the EU General Data Protection Regulations. If you believe certain services are not in your interest, you have a right to object.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
Where you have consented to a particular processing, you have a right to withdraw the consent at any time by sending an email to our product support team at support@mindmaxtech.com.
How we use Customer data
We use your data to authenticate you and authorize access to our services.
We only process Customer Data on behalf of our customers and in accordance with their instructions provided in the applicable Services agreement with us. We use the data that we have about you to provide our services and provide support to you. In each case, Mindmax collects such information only in so far as is necessary or appropriate to fulfil the purpose of the interaction with our services.
How we use other data
We may set up product demos or send you marketing / promotional materials. You may choose to restrict the collection or use of your personal information
We will update you with improvements in our services, new features and from time to time also carry out direct marketing of our products and services. Direct marketing is carried out only if you consent to receiving such communications from us.
We also send invitation to our events or conferences.
Users under 16 years of age
The Sites and Services do not knowingly collect personal information from users under the age of 16.
If you are under the age of 16, you are not permitted to use the Sites and Services except as an end user student.
Data Retention Policy
We will retain your personal information for as long as is needed to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Customer Data– We retain your information for as long as you have an active Services account. We may also retain your personal information for extended period under applicable statutory laws.
Mindmax will retain Customer Data in accordance with a customer’s instructions, including any applicable terms in the Customer Agreement, or for two years if there are no such instruction, and as required by applicable law. When you decide to close your account, we delete all personal information about you including any user generated content save and except the personal information required to be retained under applicable law and order.
Other Data– We retain your information for as long as necessary for the purposes that we have described in this Privacy Policy.
Mindmax may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy.
Your Rights
You can request to access, update, or correct your personal information. You also have the right to object to direct marketing. For all requests relating to your rights, you can contact us at “support@mindmaxtech.com”
You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the GDPR, and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.
Customer’s Rights to Control Data
Whenever you use our services, we aim to provide you easy means to access, modify, delete, object to, or restrict use of your personal information
We strive to give you ways to access, update/modify your data quickly or to delete it unless we have to keep that information for legal purposes. Some rights can be access from within the Mindmax application. For visitors, these rights can be exercised by contacting us with your specific request.
Account Closure
We keep some personal data even after account closure
Once you choose to close your account, we generally delete your personal information within 30 days of closure of your account. Some information that is necessary for statutory obligations such as records of payment processing, invoicing data will be retained, as necessary.
Your information shared with others
Recipients of your data
Your data will be shared with other recipients in order to provide you with services.
While we aim to limit the sharing of your data, at times, it is necessary to share your data with certain service providers. Examples of when and for what purpose your data is shared include data center / hosting services, email marketing services, etc.
The following categories of recipients will most likely receive your data in order for us to provide services to you
To comply with laws. If we receive a request for information, we may disclose if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation, or legal process.
Customer Profiles
Your data that is publicly accessible may be seen by others.
Your username, public profile information, and public content may be seen by other users of our products and services. It’s your choice whether to include sensitive information on your profile and to make that sensitive information public. Please do not post or add personal data to your profile that you would not want to be publicly available.
Mindmax may share information as per the terms of this Privacy Policy; however, Mindmax shall endeavor that such use of information does not create hindrance on your use of the Website.
Mindmax may disclose your information to third parties if it determines that such disclosure is reasonably necessary to: (a) comply with the laws; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of its name, brands, trademarks, or such other rights belonging to it or its other users; or (d) protect its rights.
Stewardship of your data is critical to Mindmax and a responsibility that Mindmax embraces. Mindmax believes that its users’ data should receive the same legal protections regardless of whether it’s stored on its servers or on your home computer systems or devices. Mindmax will abide by the following principles when receiving, scrutinizing, and responding to government requests for its users’ data:
Cross-Border Data Transfers
Your data will be stored and processed in multiple countries including outside of the European Union (EU) Region. Your data will be processed within Third Party Data Centers in USA, India, and Germany. Data of our customers operating from European Union and United Kingdom is located at Frankfurt, Germany. Some countries where we process data may not have as protective laws as your own country and there are risks associated with such transfer which you hereby agree and acknowledge.
Mindmax offers European Union Model Clauses, also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our customers that operate in the European Union, and other international transfers of Customer Data. These clauses are contractual commitments between parties transferring personal data (for example, between Mindmax and its Clients, suppliers, or data processors outside the EU), binding them to protect the privacy and security of the data.
Security Measures to Protect your Data
Security Measures
We implement security controls to prevent breaches and unauthorised access to your data. We maintain reasonable and appropriate security measures to protect Customer Data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
Examples of security measures include physical access controls, encryption, HTTPS, restricted access to data, monitoring for threats and vulnerabilities etc.
We also subject our services to internationally recognised certification and attestation standards.
Protection of personal information
Our Sites and Services uses commercial efforts to maintain safeguards for protection of your Personal Information. Mindmax takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
However, no method of transmission over the internet, or method of electronic storage, is 100% secure so Mindmax cannot fully ensure or guarantee the security of any information you transmit to Mindmax or guarantee that information on the Website may not be accessed, disclosed, altered, or destroyed by any person.
Other Information
Contact Information
You can contact us about this privacy policy or use of our services.
If you have questions or complaints regarding this Policy, you may contact us through email at support@mindmaxtech.com. You may contact us at our mailing address below
Mindmax Technologies Private Limited
Kumaran Towers,
58-C, T.P.K. Main Road,
Palanganatham, Madurai - 625003,
Tamil Nadu, India
Privacy policy change
Mindmax may change this Privacy Policy from time to time, at our sole discretion.
Mindmax encourages visitors and customers to frequently check this page for any changes to its Privacy Policy. We will notify you of material changes in advance by email or by notice when you log in to the Sites and Services or both. You confirm that your continued use of our services after any change in this Privacy Policy will constitute your acceptance of such changes and agree to be subject to the revised privacy policy.
We often introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Policy.